We understand how critical your website is to your business. If you discover your website down, give us a call. Once you make the non-refundable payment below, we will stop what we’re doing and get to work identifying what the issue(s) is/are and estimate what will be involved.
Things we will need to get started:
Login or access to your website hosting account.
Login or access to your domain hosting account, if different.
Admin password to your website.
Once we have access, we can assess the situation and give you a better idea of what will be needed and the time it will take. Hopefully it’s a quick fix! If not, we can apply the deposit towards the work that will be involved.
Want to get you back online fast and as cost-effectively as possible!
Emergency Support
We've got your back even when we don't have a plan 😉
Many times plans will expire or people will think they don’t need maintenance anymore. After a while something will go wrong – that’s ok! We’ve still got your back.
It’s hard to determine just how much time any emergency situation can take, however, we can assess the situation and come up with an estimate for you.
We require a non-refundable $250 deposit towards the problem. This will be applied towards the project total- and with any luck we can get you back online with minimal expense to you.
This is usually the time people sign up again for our Annual Plan! It is great value!
If you’re happy with our Emergency Repairs, perhaps our website maintenance program can offer you peace of mind moving forward.
On a monthly basis we will:
WordPress Core Updates
Monitor all apps and theme versions and perform “controlled” updates.
Monitor analytics, identify potential issues.
Scan for Malware and vulnerability alerts, take corrective course of action if required.*
Monitor activity of your users of site to ensure everyone is following guidelines laid out in training.
Provide telephone support on any of your website issues.
Make minor* content changes to the website upon request.
*Please note, these activities are estimated to take 1-1.5 hours a month. Work exceeding that time allotment of time could incur additional charge. The priority is to ensure health of the website so those activities are performed prior to changes.
We believe a website should be constantly updated in appearance to reflect new standards and trends, as well as content to showcase your experience as a thought leader. An actively updated website will get more search engine attention than one that just sits there year after year (especially if it is optimized with keywords!).
Minor Changes to your site include:
Posting a new blog article for you (you provide all content).
Adding small changes to text, ie, adding a new service offering.
Updating email recipients on your contact forms, or adding a field, etc.
Updating site with a new/revised logo.
Changing up your footer area widgets.
Replacing an image with a newer image, etc.
Adding coupon codes to e-commerce.
Installing a new (simple) plug-in solution – however costs of plug-ins are not included.
Minor Changes do NOT include:
Adding e-commerce solution to an existing site.
Adding products to e-commerce.
“Reskinning” a website with a new theme or redesigns.
