Your website is a joint project. While we work work diligently to engineer your solution, we need YOU to get involved and provide us with all of the content we need to make that happen. This step usually takes clients by surprise – you actually have alot of work to do, and finding the time can sometimes be challenging. But if we are to meet our deadlines and budget we need everything up front as changes along the way will certainly have an affect on them.
Depending on the size and complexity of your project, our first review will take approximately 2-3 weeks. We meet to see how things are going. THIS is the point where you can bring up changes or suggestions, as afterwards everything is “locked in” and any major changes could seriously impact the project.
This is the last major review of the project-in-progress. At this point we are testing online forms or ensuring e-commerce is working, and we may involve you in these tests during this phase. We confirm the GO LIVE date.
At our last meeting we review every page, every process, etc. Once you are satisfied, we set a “go live” date. Final payment is required before the site is released. Going live can be immediate or sometimes take 24-ish hours as the DNS changes propagate around the web.
You have 2 weeks after the site goes live to put the site through its paces and make minor changes. We also schedule training for this time if you are going to be blogging or updating your own content. Training can be easily done via skype or at our office (our office is preferred so you have fewer distractions 😉 )
The Honeymoon is officially over. We offer support and maintenance with our annual retainer program. We monitor your website and execute monthly updates, ensure the site is properly backed up, and keep on top of any changes or subscriptions you may have. We also provide additional support and training via email, Monday – Friday, from 9-5.